Difference between revisions of "Shipping/backorders"
< Shipping
Jump to navigation
Jump to search
(current backorder policy; link to old policy) |
(proofreading; another scenario) |
||
| Line 1: | Line 1: | ||
| − | Our current policy | + | Our current backorder policy is to handle backordered items separately from in-stock items: |
| − | * If you place an order with both in-stock and not-in-stock items: | + | * If you place an '''order with both in-stock and not-in-stock items''': |
** '''Normally''' we'll ship the in-stock items right away and then ship the not-in-stock items as soon as we can get them. There will be an additional package fee (usually pretty low) for each separate shipment. | ** '''Normally''' we'll ship the in-stock items right away and then ship the not-in-stock items as soon as we can get them. There will be an additional package fee (usually pretty low) for each separate shipment. | ||
** '''On request''', we can hold in-stock items until not-in-stock items are available, and then ship them all together. This takes longer, but is slightly cheaper. | ** '''On request''', we can hold in-stock items until not-in-stock items are available, and then ship them all together. This takes longer, but is slightly cheaper. | ||
** '''We will let you know''' if it turns out a not-in-stock item is actually unavailable. | ** '''We will let you know''' if it turns out a not-in-stock item is actually unavailable. | ||
| − | == | + | * If you place an '''order with only not-in-stock items''': |
| + | ** '''We will attempt''' to hold your order until all items have been received, but if this seems to be taking more than a couple of weeks we may go ahead and ship items as they arrive -- unless you specifically request otherwise. | ||
| + | ==Previously== | ||
Our old policy was to hold in-stock items until all items in the order were available. The page explaining this policy is archived here: [[/available but not in stock]] | Our old policy was to hold in-stock items until all items in the order were available. The page explaining this policy is archived here: [[/available but not in stock]] | ||
Latest revision as of 00:45, 27 January 2016
Our current backorder policy is to handle backordered items separately from in-stock items:
- If you place an order with both in-stock and not-in-stock items:
- Normally we'll ship the in-stock items right away and then ship the not-in-stock items as soon as we can get them. There will be an additional package fee (usually pretty low) for each separate shipment.
- On request, we can hold in-stock items until not-in-stock items are available, and then ship them all together. This takes longer, but is slightly cheaper.
- We will let you know if it turns out a not-in-stock item is actually unavailable.
- If you place an order with only not-in-stock items:
- We will attempt to hold your order until all items have been received, but if this seems to be taking more than a couple of weeks we may go ahead and ship items as they arrive -- unless you specifically request otherwise.
Previously
Our old policy was to hold in-stock items until all items in the order were available. The page explaining this policy is archived here: /available but not in stock
