Shipping/international

International Shipping FAQ

• Q: Do you ship to [name of country]? How much does the shipping cost?

A: We will ship to any country delivered to by the postal service. We currently charge the same delivery rates for all locations outside the U.S. except for Canada (postage rates to Canada are less). To order an item for shipment to any country outside the U.S.:

• add the item to your shopping cart
• on the shopping cart page, select "international" (or "Canada", if applicable) from the drop-down box after "shipping destination".
• press the [recalculate] button

The cart will now show estimated international shipping charges. We will contact you for approval if we have to charge more than this (which almost never happens; when the actual shipping cost to us is just a little bit more than the quoted charges, we usually cover the difference).

When you have added all the items you want to purchase, press the [Finish Order >>] button to enter your shipping and payment information.

We have successfully shipped to a number of countries without any problems, but occasionally things do come up; check this page for any information which may be relevant.

Whitelisted Countries

We regularly receive legitimate orders from these countries which we are able to process with minimal extra difficulty. As a result, we generally treat orders from these countries with the same level of credibility as domestic orders.

• Canada
• Holland
• United Kingdom
• Germany
• Spain
• Italy
• (others to be listed)

Greylisted Countries

We will attempt to fill orders for shipment to these countries, but as we have never received a genuine order from them we will tend to take any problem or red flag as a sign that the order is bogus, and cancel the order without notice. If you are placing a genuine order (i.e. using a legitimate means of payment, and with no intent to deceive) for shipment to one of these countries, please contact us for more information on how to ensure that your order is delivered.

• Nigeria
• (others to be listed)

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Dutch Import Duties

Recently (2005-04-15, ironically the day when personal income tax returns are due in the U.S.) a customer in Holland was charged "about $94" for an order of shirts totalling $178.00 (plus $23.60 in shipping = $201.60). She had to refuse the package as this raised the final total too far over her budget. She investigated the charges and was told that they were figured thusly:

$ 229,25  = € 176,00
+ 12%     = €  21,12
+ 19%     = €  37,45  (this is calculated over the total of 176 + 21,12 = 197,12)
+ fee     = €  15
-----------------------
total     = €  73,57  = about $94.00 US

I don't pretend to know the laws in this case, but this just seems wrong. First of all, they were charging 12% on $229.25, which is approximately the order total plus my shipping charge plus the actual cost of shipping including insurance (178 + 23.6 + 29.25 = 230.85), i.e. the shipping cost was effectively added twice to the base cost. My understanding is that import duties are charged on the value of the merchandise, which should have been no more than $178.00.

It looks like they took the declared value of the merchandise -- which I put at $200, not knowing whether postage would be refunded or not in the event of a claim -- and added the postage to that, i.e. 200 + 29.25 = 229.25. So that was partly my fault... but why would the cost of postage be added in? And then on top of the 12% charge based on that, they also tacked another 19% (for what?) on the subtotal (i.e. effectively 21.28%, for a total percentage of 33.28%) and then of course the ever-popular unspecified "fee" of €15 which in this case is another 8.5% -- would be higher for a smaller order -- coming to over 40% of the total-with-shipping).

So my question at this point is: is this standard practice?? If anyone else has had experience with import duties to Holland, or any other European country, please feel free to add your own comments. If anyone knows what the official rules are, too. This strikes me as highway robbery.

I've sent many packages to Holland and never heard about such problems before.